We make every effort to ensure the quality of our products. As a commitment to our goal of meeting the highest quality standards, we offer a money-back guarantee.
We are here to make sure that you are 100% satisfied with your purchase! If, for any reason, you are unhappy with your purchase, please file a claim within 30 days of delivery and we will take it back! Buyer is responsible for return shipping. Shipping fee is non-refundable!
Bandanas & Face Covers Refund Policy
Due To The Nature Of The Product All Sales Are Final. Exceptions are made if:
Wrong Order Received
If you think you received the wrong order please email us within 7 days of reception. Email us the issue along with clear pictures.
Defectiveness of Products
If you think you received the defective items please email us within 7 days of reception. Email us the issue along with clear pictures.
We reserve the right to refuse any claims.
Filing a claim
To file a claim, please contact firstname.lastname@example.org
Please contact us quickly as possible if you wish to cancel your order. If an order has not been processed yet, we will cancel it.
My order never arrived
Please contact your local post office - it's likely that they have your package and can help you on from there. At this point we have lost all control over the package and can not help further, if your tracking number says 'attempted delivery' it means the post office or the courier has tried to contact you but cant reach you, in this case contact your closest post office and they might have your package.
Please note: We can't refund packages that have attempted deliveries or are awaiting pickup at your local post office.
My tracking number says 'returned to sender' what now?
Unfortunately packages with this label could not be delivered after many attempts by your local post office or courier and we can not do anything about them. Eventhough it says returned to sender we never receive these packages, they end up being lost and destroyed somewhere in the middle.
If this somehow happened on the day you're supposed to receive the package then reach out to email@example.com and we'll see what can be done.
Handmade ItemsRefund requests for handmade items are not accepted. Refunds for handmade items can be accepted only if wrong or damaged item is received.
Refund requests for personalized items are not accepted. Refunds for personalized items can be accepted only if wrong or damaged item is received.
Refund requests for Wall Art items are not accepted. Refunds for Wall Art items can be accepted only if wrong or damaged item is received.