FAQS

How long will my order take?

Your total wait is processing time plus transit time. Apparel and mugs go to print within 1–2 business days. Jewelry held in stock is processed in 2–3 business days. Made-to-order jewelry, axes, seaxes, forged items, drinkware and decor are processed in 3–7 business days. If a piece needs extra forging or engraving time, that is noted on the product page and the product page takes precedence.

After processing, transit inside the United States takes 5–12 business days for apparel and mugs and 5–15 business days for everything else. International transit takes 10–20 business days for apparel and mugs and 10–15 business days for everything else. The full table by product type is in our Shipping Policy.

Do you ship worldwide?

Yes. Orders of $129 USD or more ship free worldwide, applied automatically at checkout. Below that, rates start at $4.99 for the United States and $6.99 for Canada, Europe and Australia. Your exact rate is shown at checkout before you pay. International orders may be subject to local import duties, which are the buyer's responsibility.

Where do your products come from?

VikingsBrand is operated by DB Ecom Group LLC. We design and curate our range and work with a network of independent workshops, print facilities and warehouses that produce and dispatch the products, rather than holding all stock in one place. Whichever partner makes your item, DB Ecom Group LLC is your seller and handles all support, returns and refunds.

I ordered several items, why did only one arrive?

Items are produced and dispatched by different fulfilment partners, so multi-item orders frequently arrive in separate packages, sometimes days apart and occasionally from different countries. If one item arrives before the rest, the others are still on their way. You are never charged extra for a split shipment.

What does “processing” mean?

It means your order has been received and is being made, quality-checked and prepared for shipment. If your order has been processing longer than the times above, the item is temporarily out of stock and we are waiting on new stock. Email us and we will tell you where it stands.

I didn't receive a confirmation email

Please check your spam folder first, as confirmation emails sometimes land there. If it isn't there, email support@vikingsbrand.co and we will resend it.

I entered the wrong address or size, can I change it?

Email us as soon as possible. If your order has not yet entered processing we can usually correct it. Because many items are made to order we often start the same day, so we cannot promise it. If it has already shipped, contact us anyway and we will do what we can.

When do I get a tracking number?

You receive a tracking number by email as soon as your order ships, with a direct tracking link. You can also follow your orders any time from your account page.

My tracking number isn't updating

Newly shipped orders can take a day or two to start showing carrier scans. If nothing has appeared after that, email support@vikingsbrand.co with your order number and we will chase it with the carrier.

What is your refund policy?

You may file a return claim within 30 days of delivery. Items must be unused, in original condition and in their original packaging, and the buyer pays return shipping.

Personalised and engraved items, hand-forged and handmade items, wall art and gift cards cannot be returned, unless they arrive damaged, defective or incorrect, in which case email us within 7 days of delivery with photographs and we will replace or refund the item. Full terms and the return address are in our Refund Policy.

Can I exchange an item?

We replace items that are defective or damaged. Email support@vikingsbrand.co to arrange it.

How is your apparel made?

Apparel and mugs are printed to order by our production partners rather than held in stock, which is why each one is produced individually after you order and why sizes do not sell out.

Will my hand-forged item look exactly like the photo?

Close, but not identical. Hand-forged and handmade pieces vary slightly from one to the next in grain, patina, finish and dimensions. That variation is a characteristic of the work, not a defect.

Still need help?

Email support@vikingsbrand.co with your order number and we will get back to you.